Need some help?

Choose a category to get started

Certificate of completion

Course

Employer/Corporate Sales

Invoice

Partnership

Payments

User Control Panel

Wallet Cards

Choose a topic to get started

Certificate of completion

6 articles

I cannot open the certificate. What can I do?
Why does my certificate have this expiration date?
How can I find my certificate?
X. did not accept my certificate. Why is that?
What can I do if I have the wrong name on the certificate?
Show all

Course

10 articles

Are eSafetyFirst courses recognized in the industry?
How long does it take to complete a course?
Is there a time limit to complete a course?
Will my progress be saved if I disconnect/log out midsession?
Can I take a course from a mobile device?
Show all

Employer/Corporate Sales

9 articles

What discounts can I benefit from?
How can I invite someone to take the course?
Do I have to assign the courses right after purchasing them?
Can I use the same email address to invite all my workers?
Is there a pricing difference between Group and Individual Training?
Show all

Invoice

4 articles

Will I receive a receipt for my transaction?
Why do I have to pay Canadian taxes if located in another country?
Where can I find my receipts?
Can the receipt be in my name even if I am not the one taking the course?

Partnership

4 articles

Do you provide train-the-trainer programs?
Is eSafetyFirst interested in any partnership programs?
Do you offer any career opportunities?
Do you offer affiliate or reseller solutions?

Payments

7 articles

My payment has been declined. What can I do?
What type of payment options are available?
Is it safe to Pay Online?
Does the billing profile information have to match the card details?
What is the customer entitled to after the payment is processed?
Show all

User Control Panel

7 articles

How can I start the course?
How can I create an account on eSafeteyFirst?
How can I change/reset my password?
Why am I unable to login into my account?
How can I close my account on eSafetyFirst?
Show all

Wallet Cards

2 articles

Is a wallet card required, or is it optional?
What can I do if I haven't received my wallet card?

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Need some help?

Choose a category to get started

Certificate of completion

Course

Employer/Corporate Sales

Invoice

Partnership

Payments

User Control Panel

Wallet Cards

Choose a topic to get started

Customer Support

Courses

Company