Topic: Wallet Cards
When can I expect this card to arrive?
Before we delve any further into this FAQ, the first step is to make sure that you have requested your wallet card. Many customers order their wallet cards with the course purchase. By doing so, once they complete the course, they are asked to go into their account and request the wallet card from the left side menu tab, called “Wallet Cards”.
This step is required because we cannot issue cards prior to completing a course. Please make sure that you have completed this step and a notification message “Order has been placed” appears next to the wallet card you wish to receive.
We print and ship all wallet cards, from the past week, on every Tuesday. Once a card has been sent, it takes roughly 7 business days for it to arrive.
In the event that a wallet card is returned to our mailing address, due to missing or incorrect shipping details, which usually happens within a month from the shipping date, we will notify the customer about this situation, via email, and we will arrange for a new delivery.
Is wallet card required or is it optional?
All our courses will come with a PDF certificate, at the end of the program.
This PDF file will have 2 pages: a standard certificate and a wallet size record of the training.
Certificates should be stored by the employer while wallet cards should be carried by the employee, at all times, during work.
The add-on purchase of a wallet card is not required. It is a convenient item for those customers that would like a high-quality card without having to waste time in making their own, from the PDF certificate, which is received at the end of the testing section.
If you do not have the time to make your own laminated wallet card training record, or you simply find it rather convenient to order this card directly from us, you can do that from your account, once the course has been completed.