Refund Policy

All purchases made through our website are final — you are buying access to digital training, delivered immediately.
By accepting our Terms and Conditions at checkout, you acknowledge and agree to these conditions.

That said, we do offer refunds in the following cases, as a goodwill gesture:

You experience technical issues with our website, platform or LMS that prevent you from accessing your purchase, and the problem persists after reasonable troubleshooting with our support team. We will refund you in full.

The course you received differs from what was advertised on our website. We will refund you in full.

You purchased a different quantity than you intended — you may request a refund. Please do not attempt to exploit this allowance.

(*) We reserve the right to deny a refund if you are found to be abusing our refund system by purchasing incorrect quantities.

Refunds are not granted in these cases:

You change your mind, or no longer need or want the course.

The course does not meet your expectations.

You lack the expertise needed to take the course.

Your employer or union requires a different type of training.

To process a refund, we need:

Your transaction ID.

Your first name, last name and email address, matching the details in the contact form. Refund requests can only be made by the customer who purchased.

A valid reason, from the cases above.

Refunds are issued to the original payment method. Once a refund is processed, you lose access to the refunded training — and if your account then holds no other certificates, it is permanently removed from our system.

To request a refund, please contact us by submitting a request through our support center.