Refund Policy

All purchases made through our website are considered final.
All customers agree to these conditions in the checkout process by accepting the Terms and Conditions presented.

Reasons that entitle a customer to obtain a full refund:

  • After reasonable troubleshooting, we determined that a technical error caused by eSafetyFirst Canada’s technical infrastructure (website, platform, LMS, etc.) is restricting access to the purchase.
  • The product received by the customer is a different product than the one advertised on the product page.
  • The customer has purchased a different quantity than the intended purchase. (*)

(*) If the customer is trying to abuse our refund system and because there are many costs associated with the purchase, eSafetyFirst Canada reserves the right to deny refund claims for incorrect quantities purchased.

Reasons that do not entitle a customer to obtain a refund:

  • The customer decides the course is no longer needed or is not wanted.
  • The course did not meet customers’ expectations.
  • The customer does not have sufficient expertise to take a class.
  • An employer/union prefers a different type of training.

Information needed to process a refund:

  • Transaction ID.
  • The customer’s identification (First Name, Last Name and Email address) of the transaction ID must match the details in the contact form – only the customer can initiate a refund request.
  • A valid reason, as described above, that entitles the customer to execute their Terms and Conditions rights.

We process all refunds via the original payment method.
Once a refund is processed, the customer will lose access to the services. In addition, the account will be permanently deleted from our system if there are no other pre-existing certificates.

To request a refund, please send us an email with the required information at [email protected]