What Is AODA?

In 2005, the Legislative Assembly of Ontario passed the Accessibility for Ontarians with Disabilities Act (AODA). This ruling officially made AODA training a legal requirement for anyone who works in the province of Ontario. The program is designed to help workers better interact with people with disabilities. Upon completion of the course, employees will be able to offer excellent customer service and establish tailor-made business-to-business relationships with individuals living with various impairments.

Who Needs AODA?

AODA training is mandatory for paid workers (new or current), volunteers, consultants, contractors, services and/or goods providers, and even board members. The Ontario legislature mandates that accessibility training be commenced immediately after a new worker is hired, which is why recruiters often pay more attention to candidates who have already completed an AODA course. Industries where AODA training is imperative to include, but are not limited to:

• Pharmaceuticals and Healthcare,
• Office Work,
• Hospitality and Tourism,
• Education & Research,
• Agriculture and Food,
• Logistics (Shipping and Warehousing).

Who Is Responsible for AODA Training?

Ontarian legislation clearly states that it is the employers’ responsibility to facilitate access to AODA training as soon as possible after a new employee is hired, as a way to ensure the continuity of accessible work environments and appropriate customer interactions. In addition, staff members are legally required to undergo this training and apply what they have learned throughout their interactions with disabled individuals. Because of the immediacy of this certification, many job candidates acquire their AODA certification prior to their interview, as a way to enhance their CVs.

What Do You Need to Learn?

AODA training includes a variety of techniques that are meant to help workers render their customer service and work environments more accessible to people who are living with various impairments. Employees will be taught how to appropriately interact with colleagues, professionals, and clients afflicted by specific disabilities. The course’s ultimate aim is to establish a series of respectful and attentive behaviours meant to cater to the needs of vulnerable categories.

How Long Is the Certificate Valid?

Ontario workers will be required to re-take their AODA certification regularly, often on a yearly basis. Even though the legislation was implemented over a decade ago, many employers and workplaces still fail to abide by these standards.

What Other Courses Should I Take?

People who purchase AODA training often do so together with Conflict Resolution, Office Ergonomics, and Workplace Harassment. For a complete list of safety courses required by a specific line of work, please navigate to our consultation page, where training programs are grouped by occupation. The aim of these courses is to help employees and their employers create a safe work environment that is nurtured by an informed culture of workplace safety.