Onboarding Support
Support is one of the most important factors in choosing a safety training company — and one of the most overlooked.
Our system is easy to use and guides you at every step, but there will always be employees with questions about how a specific part works.
When that happens, they should get answers fast — without the employer or supervisor who runs the program having to answer system questions themselves.
That is why eSafetyFirst runs several levels of support, from an extensive FAQ to a dedicated customer representative.
Ongoing Support for Existing Customers
Guided Experience
Every action in our system comes with instructions and tutorials — videos, animations or step-by-step text.
Extensive FAQ
Years of customer questions, organized: the FAQ makes the most common answers easy to find in seconds, for new and existing customers alike.
Instant AI support on every page
The AI-powered chat answers questions about a particular page or course instantly.
Contact Support Representatives
Existing customers will be assigned a dedicated customer representative and a toll-free number they can call to receive real-time support.
Email Support
Question outside the FAQ? Email us through the contact form for personalized advice and custom solutions — we typically reply within about 4 hours.
Email SupportScheduled Phone Calls
Business owners can schedule a call with our sales representatives to discuss their safety training needs.
Schedule a call