FAQ Topic: Payments - eSafety First Canada

Pick your course from the “Explore Courses” menu in the website’s header. If you are unsure which courses you need, visit our Consultation Page — it is in the same menu.

Add the program to your shopping bag and proceed to checkout, where you create your account with us and pay for your purchase.

That account is where everything happens next: start the course for yourself, or assign the program(s) to other individuals in your organization.

Yes.

After purchase, two options appear next to the course name:

i) “Start Course” — begins the presentation under the name set at checkout.

ii) “Train Someone Else” — asks for the first name, last name and (optionally) email address of the worker who should be assigned the course.

If you paid for the program but do not need the training or the certificate yourself, click “Train Someone Else” and fill in their details.

The refund policy — the cases we refund as a goodwill gesture, and the process for requesting one — is on our Refund Policy Page.

Please note that we do not process refunds over the phone. Refunds are handled by a different department than our support services, so follow the instructions on the Refund Policy page.

Your payment buys access to the learning modules and testing sections specified on the course page. No additional payments are required.

For some safety training courses, the resources section also includes operator evaluation checklist templates or (pre-)inspection templates, to assist with the hands-on practical part specific to that course.

At the end of the course you receive a certificate demonstrating the theoretical training and evaluation for that course. The certificate is digital and included in the course price.

Optionally, you can request a wallet card mailed to your address — a service charged at $10 per wallet card.

The name on the card can be different from the person taking the course. Verification checks the card number, the expiration date and the CVC.

You must, however, be authorized to use the card. We report fraudulent transactions to the authorities, and accounts created through fraudulent activity are permanently removed from our system.

Yes. Payments run through Stripe, PayPal and Apple Pay — leading global card-payment providers.

Your sensitive data and payment information travel through their 256-bit encrypted secure pages. At no point do we have access to your card information, and we store no payment details.

You have several options for paying on eSafetyFirst:

• Card payments: credit or debit cards from Visa, Mastercard and AMEX. Prepaid cards are not accepted.
• PayPal: pay from your PayPal account or with a card through PayPal.
• Bank transfer: note that settlement takes a few working days.
• Wallet pay: Apple Pay or Google Pay, with a supported card saved on your device.

The common causes, and what to do about each:

Problem 1: your bank is declining the transaction.

Daily transaction or value limits, or restrictions on international transactions, can all block the payment processor (Stripe).

Solution: contact your bank to find the exact reason, or use a different card.

Problem 2: “Invalid CVC”.

The card security code (CVC) was entered incorrectly. If this happens several times, we block that card from further payments.

Solution: type all the information exactly as it appears on the card.

Problem 3: “Insufficient funds”.

Your account balance or credit limit will not cover the purchase.

Solution: make sure enough funds are available, or use a different card, then try again.

Problem 4: “High-risk level”.

The card has had many failed transactions within the past seven days, so we will not accept payments from it.

Solution: use a different card, or try again in 7 days.