Topic: Payments

What is the Refund Policy?

All purchases made through our website are considered final.

We do process refunds for any of the following conditions:
1. If after reasonable troubleshooting we have determined that a technical error, which comes from eSafetyFirst Canada, is restricting you to access your course, then a full refund will be processed.

2. We will also provide a full refund if you made a purchase and you did not receive the product which we advertised on our website.

Depending on circumstances, we can also offer refunds in the event that the customer has purchased a different quantity than the one he/she intended to purchase. Due to the fact that there are many costs associated with your purchase, we reserve the right to deny such claims and strictly follow the refund policy, in the event that the customer is trying to abuse our refund system.

If you are unable to access your course for technical reasons, please visit our FAQ section of the website or contact us using the details provided to you in our “Contact Us” page.

Please ensure that you meet the following system requirements before contacting us:

Running an up-to-date browser such as Google Chrome, Microsoft Edge or Mozilla Firefox

Install Adobe Flash Reader.
Install Adobe Acrobat Reader.
Install Java Runtime Environment.

All refunds are returned via the original payment method.

Reasons that do not entitle a customer to obtain a refund:

  • Deciding you no longer need the course or is not the course that you wanted.
  • The course did not meet your expectations.
  • You do not have sufficient expertise to take a course.
  • An employer/union prefers a different type of training.

What am I paying for?

Our courses are structed in modules and testing sections. When you make a purchase on eSafetyFirst Canada you are paying for the access to the modules and testing sections, as specified on the product page. No additional payments are required. 

Some safety training courses will also include, in the resources section, operator evaluation checklist templates or inspection(pre) templates that are meant to assist you with the hands-on practical part specific to that course.

At the end of the course, you will receive a certificate which will demonstrate that you have received the theoretical training and the evaluation for that specific course. The certificate is included in the course price. The customer will have the option to request a wallet card which will be mailed to the customer’s address, but do note that this service is charged at $10 per wallet card. 

Can I purchase training if I use someone else’s credit card?

Absolutely.

The name on the card doesn’t have to be the same as the individual taking the course.

Is it safe to Pay Online?

To ensure the complete safety of your financial information, we work exclusively with Stripe, the leading global solution in terms of card payments. All of your sensitive information and the payment itself is routed through their 256-bit encrypted secure page(s). At no point throughout this process do we have access to your credit information, nor do we store any payment details.

You can find our PCI compliance certificate HERE.
You can find our SecurityMetrics certificate HERE.

What type of payments can I use?

In order to make a payment, you can use either a credit or a debit card from the following issuers: Visa, Mastercard, AMEX. Prepaid cards are not accepted.

My Payment was Declined. What to do?

There are multiple reasons why a payment might be refused by our payment processing system. Below you will find a list of common problems and the suggested solution:

Problem 1:
Your bank is refusing the transaction. This error can be due to any reason ranging from a certain daily limit of transactions/value imposed by your bank or insufficient funds.

Solution:
If this happens, you need to contact the bank to find out the exact reason or use a different card.

Problem 2:
“Invalid CVC” – This means you have entered the 3 digits from the back of the card incorrectly. If this happens multiple times, we will block that card and won’t allow further payments from it.

Solution:
Make sure you type in all the information correctly, as they appear on the card.

Problem 3:
“Insufficient Funds” – This means you do not have enough funds in your bank account or your credit limit was reached.

Solution:
Use a different card or make sure you have enough funds available and then try again.

Problem 4:
“High Risk Level” – This means the card you are using had an unusual large number of failed transactions within the past 7 days and we won’t allow any payments from it.
Solution:
Use a different card or try again in 7 days.

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