Hospitality and Tourism
Online Safety Training
Hospitality and Tourism – An Industry That Could Be Fatal
Hospitality is one of the largest Canadian industries in terms of employment. At the same time, they have one of the lowest incident rates per employee, less than 2 per 100,000. Out of the roughly 15,000 lost time claims filed annually in the accommodation sector, over one third of them are traumas to muscles, joints, or tendons.
This serves to show that, even though a job in Canadian hospitality is one of the safest someone can hope for, the status quo can still be improved by means of appropriate safety training. Below is a list of the most frequent jobs in Hospitality & Tourism and the safety courses required of employees to ensure both their safety and that of consumers.
Do you know that?
One of the lowest incident rates per employee industry.
lost time claims filed annually.
of all incidents are traumas to muscles, joints, or tendons
Slip, trip & fall injuries account for 20% of all injuries in the service & hospitality industries, and 30% of all costs and compensation days.
I need Hospitality and Tourism
Online Training for:
For myself
Unmatched Quantity Discounts
To achieve the best pricing for volume orders, eSafetyFirst Canada has developed a dynamic discount system which take into count not only which courses you will order but also the quantity of them.
The way it works is that rather focusing on discounting just a specific product, as all our competitors are doing, we are taking into account your entire shopping cart quantity.
Let’s take an example so you can better understand how the system works.
| Shopping bag | Average Competitor |
We Guarantee
The Best Price on the Market |
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3 Confined Space 3 Fall Arest |
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$44.95 $54.95 |
Discount
No Volume Discount No Volume Discount |
Total $299.7 |
Price
$32.95 $51.95 |
Discount 6 Products Volume Discount | Total $254.7 |
You Save $45 |
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17 Confined Space 4 Fall Arest |
Price
$32.95 $54.95 |
Discount
17 Products Discount No Volume Discount |
Total $779.95 |
Price
$20.95 $41.95 |
Discount 21 Products Volume Discount | Total $523.95 |
You Save $253.03 |
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Courses Recommended for Hospitality and Tourism
Incident / Accident Investigation
Although considered a safe industry, many incidents still occur in the Hospitality and Tourism industry due to different hazards or troublesome customers. This training program offers information on how to conduct an investigation, as well as how to make effective recommendations to prevent similar occurrences from ever happening again.
Hazard Awareness
Although one of the safest industries, Hospitality and Tourism workers still encounter hazards that can put their health and/or safety at risk, such as slips, falls, ergonomic hazards, workplace violence and harassment, etc. This course describes the most common hazards and teaches workers how to report hazards or refuse unsafe work.
Food Safety Awareness
When it comes to preparing food, a key requirement in the Hospitality sector is to show that food handling and preparation processes are safe. This course promotes good food hygiene and practices that ensure safe food preparation, in order to prevent food poisoning, cross-contamination, while enabling businesses to comply with the law.
Workplace Mental Health Awareness
Stressful customers, long and unsociable hours, competition, criticism, sleep deprivation, and isolation are all facing aspects of the hospitality and tourism industry that can cause and perpetuate anxiety, heightened stress, and depression. This awareness course aims to help workers acknowledge mental health while describing preventative measures, as well as early detection strategies for mental health issues.
Office Ergonomics
For those Hospitality & Tourism employees who have to sit for extended periods of time as part of their daily job requirements, office ergonomics is highly advised. This course deals with the risks of musculoskeletal (MSD) disorders as a result of improper posture or poorly designed work stations.
Ladder Safety
Although considered a safe industry, many incidents still occur in the Hospitality and Tourism industry due to incorrect use of ladders. This safety training course provides knowledge on proper selection, care and safe use of all ladders, including stepladders, single and extension ladders, articulated ladders, and mobile ladders.
Heat & Cold Stress Prevention
Heat stress may be more commonly associated with workers performing manual outdoor labour in hot weather, however, indoor workers in hospitality and tourism also face heat stress and dehydration dangers. This training course explains the dangers associated with working in a hot and humid environment and suggests safety practices that reduce the risk associated with heat stress.
PPE
Some hospitality jobs require an enhanced level of personal protection against harmful dusts and substances, which is why Personal Protective Equipment is a mandatory safety requirement. This course helps workers become familiarized with the reasons why PPE is necessary and it offers more information on how to appropriately maintain the latter.
Respirators
Because cleaning usually involves dust mites and working with chemicals that may emanate harmful vapors, this certification is mandatory for custodial workers in Hospitality. The course covers basic aspects of when respiratory protection is needed, how to use respirators, but also how to maintain the protective gear in an optimal state.
Lone Worker Safety
The biggest risk facing lone workers in the hospitality and tourism sector is physical violence or assault, while verbal threats are equally likely. This safety course is designed to better prepare employees for the potential hazards associated with working alone by proposing a set of practical safety measures.
First Aid Awareness
Accidents or injuries can occur at any point during a guest’s stay, which is why it is imperative that Hospitality & Tourism personnel be ready to provide first aid. This course helps hospitality professionals understand how to offer a swift and effective response in an emergency situation, either in expectation or in place of emergency personnel.
Fire Safety & Extinguishers
Because Fire Safety regulations apply both to accommodation facilities and visitor attractions, employees in Hospitality & Tourism must undergo rigorous fire training. This program facilitates the acquisition of risk assessment skills, fire prevention techniques, and appropriate management protocols in case of an emergency.
Electrical Safety Awareness
Tourism employers and workers have a duty to ensure their own safety alongside that of their customers. This program is designed to teach hospitality professionals about common electrical hazards, how to avoid them, and how to apply optimal safety procedures in case of electrical discharge.
Defensive Driving
This course is a mandatory safety requirement for Hospitality & Tourism workers who have to use a car, coach, or minibus as part of their daily responsibilities. This program offers information on the hazards of driving and practical ways in which these risks can be minimized.
Conflict Resolution
Because Hospitality professionals frequently have to work with people from various backgrounds, misunderstandings can happen on a daily basis. This course is designed to provide workers with the tools they need to acknowledge, avoid, and/or resolve interpersonal conflicts in a safe manner.
Bloodborne Pathogens
Hotel room attendants can be exposed to bloodborne pathogens through contact with body fluids on bed linens, sheets, floors and to “sharps,” including syringes, blood-sampling devices and discarded razor blades. This safety course deals with actionable ways to control BBP hazards, as well as exposures, thereby reducing the chances of getting infected.
WHMIS
People working in the hospitality industry are legally required to undergo Workplace Hazardous Materials Information Systems (WHMIS) training. This course helps employees recognize specific hazard symbols, as well as gain the necessary knowledge to handle, store, and/or dispose of WHMIS substances.
Workplace Violence & Harassment
Unfortunately, many people encounter sexual harassment on a daily basis when working in a hotel or catering company. This course is designed to help employees understand what is classified as unacceptable behavior, what prevention strategies may be used against harassment, as well as the protocols that must be followed when a case is reported.
Wildlife & Bear Awareness
Many tourism agencies offer nature excursions, safaris, and various trips in natural parks that are home to thousands of bears. This program offers information related to the bear species currently living in Canada, their behavior and habitat, but also strategies to safely handle or avoid encounters.
Fall Protection
Ontario employees should note that any construction-related work requires the regional “Working at Heights” (WAH) certification instead. Newfoundland and Labrador employees must undergo a minimum 2-day WorkplaceNL-approved “hands-on” training course.
How it works
The process is actually very simple. Simple as 1, 2, 3
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Purchase the Training
Find the training programs that you would like to provide to your workers and input the number of programs that you’d like to buy.
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Assign Training
Instantly assign training programs to your workers through our platform.
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Print Certificate
When a worker pass an exam, you will immediately receive a certificate which you can download and print.
Purchase the Training
Find the training programs that you would like to provide to your workers and input the number of programs that you’d like to buy.
Hover to Tap to Play Video
Assign Training
Instantly assign training programs to your workers through our platform.
Hover to Tap to Play Video
Print Certificate
When a worker pass an exam, you will immediately receive a certificate which you can download and print.
Hover to Tap to Play Video
How eSafetyFirst Can Help Your Business
With many years of experience, thousands of companies working with us, and an open ear to our customers’ feedback, we ensure a user-friendly environment so that any person with an internet connection can benefit from our services.
Easy-to-Use Invitation System
Invite your entire workforce within minutes. Using our system, all you have to do is to type in their First & Last Name as well as an email address and they are good to go. Do you have workers without an email address? No worries; you can still train them using our second option specifically designed for them.
Train my workers
Certificate Management
Certificates of training and digital credentials are automatically awarded to your workers upon successful completion of their training. As a employer, you’ll have the ability to view and print certificates at any time.
Add your workersFrequently Asked Questions
Are you courses compliant with OHS & Worker Compensation Boards?
All our courses are compliant with OHS and the CSA Standards which the Worker Compensation Boards follow. However, there are some courses which also require the hands-on practice and evaluation, on top of the theoretical training and evaluation which is offered by the online training.
For these courses, we have included, in our training modules and in their respective resources section, an operator evaluation checklist which you can use to assist you with this hands-on practice and evaluation. This part of the training is done offline and has to be workplace specific and as such, it is not something that we are able to offer.
What happens after I purchase the course?
Once you finish with your checkout process, you will immediately be credited with the courses that you have purchased. You can then use the “Invite New Users” function or the “Group Training” option, depending on your preferred method of training, to assign the courses to your workers.
Can I use my email / same email to invite my workers to course?
No. Each email used in the invitational process has to be unique for each person taking the course.
If your workers do not have an email address, you can use the invitation function for workers without an email address, by clicking “Yes” in the checkbox near the question “DO YOU HAVE WORKERS WITHOUT EMAIL ADDRESS?”. This will open a different invitation process that does not use email addresses for.
Can everyone do the training from the same computer?
Yes. Please note that you do, however, have to log out after each session so the next worker can login using his personal details.
To log out from an account, you will have to click “My Account” from the top right corner of the website and once you are in your user control panel, click the “Log out” button.
How long do you have to complete a course?
Workers invited to take a course will have up to one year to complete their training so this should offer them plenty of time to do it.
Can you pause & resume a course?
Yes. When you pause a course, a bookmark will be left to that slide / module. You can later resume from there or chose to start from the beginning of the module.
Can you retake the testing section if you fail?
If your workers are invited in an individual training system (they do the training from their own account), they will have unlimited exam attempts.
If your workers are participating in a group training, they will have one re-attempt per module. This is to prevent the entire group from waiting for certain individuals that are not paying attention to the training session.
Do you offer offline training as well?
Not at this moment. All our courses are online.
Still Have Questions?
No worries. We are here to help. You can call us at (866) 470-7740 if you have any questions.
