Conflict Resolution Training

Employees working in office environments, such as managers, human resources workers, or customer service representatives must deal with interpersonal conflicts on a regular basis. This Conflict Resolution program is designed to help employees deal with conflicts in a constructive manner, ideally before a crisis takes place.

92% Student Satisfaction (1023 ratings)
Quantity Discounts per course
1 - 3 $26.95
4 - 7 $23.95
8 - 12 $20.95
13 - 20 $17.95
21 - 50 $14.95
51 - ∞ $12.95
$26.95
Price per course
Accepted Across Entire Canada
  • Alberta
  • British Columbia
  • Manitoba
  • New Brunswick
  • Yukon
  • Nova Scotia
  • Ontario
  • Prince Edward Island
  • Quebec
  • Saskatchewan
  • Northwest Territories
  • Newfoundland
What you will get:
  • 40 mins on-demand course videos
  • 2 modules (OHS Standards Compliant)
  • 2 test (OHS Standards Compliant)
  • Certificate of Completion (PDF)
  • Unlimited Exam Attempts
  • Instant Access
  • Access on mobile, tablet or desktop
  • Dedicated Support
  • Following the latest standards

What Will You Learn?

1
Course Overview 20:00

In this module you will learn why conflict resolution training is important, how to manage conflict, the 5 types of behavioural approaches and how and when to use each one of them.

2
Managing Conflict 20:00

This module is intended to highlight the impact conflict can have on companies, while also offering information and tips on how to deal with bad client situations.

Need a Demo?

No special login or request is needed to experience the demonstration.
Simply click here and begin exploring the WHMIS Online Training.

Hassle-Free Online Training

eSafetyFirst is the convenient, hassle-free online training solution for anyone who needs fast WHMIS training or re-training. This course isn’t your average, bland workplace safety course that workers forget. Each module is engaging, memorable, and fun! Employers benefit from our bulk pricing and fast, simple training. Employees can get their practice out of the way fast and have fun doing it!

Purchasing for yourself?

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Purchase the Course

After you have completed your purchase, you can start your training immediately, from your account.

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Start the training

You have unrestricted course access and unlimited exam attempts until you pass.

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Print Certificate

If you passed all the exams, you will immediately receive a certificate which you can download and print.

1

Purchase the Course

After you have completed your purchase, you can start your training immediately, from your account.

Hover to Tap to Play Video

2

Start the training

You have unrestricted course access and unlimited exam attempts until you pass.

Hover to Tap to Play Video

3

Print Certificate

If you passed all the exams, you will immediately receive a certificate which you can download and print.

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Training someone else?

With our easy to use system, you can train your entire workforce with just a few clicks.
User Invitation System

Easy to use Invitation System. Choose between Individual & Group Training Options and train your entire workforce with just a few clicks.

Centralized User Management

Easily manage your worker information and provide them secure access to all your course trainings.

Group Trainings

Create and implement an online group training system for your in-house training programs.

Certificate Management

Track your workers training progress, download a copy of their certificate and renew their safety training program, directly from your account.

Sub Accounts

Large company with different branches? Add subaccounts to every branch so they can manage their on programs.

Dedicated Support

Our Support team is available via email or phone. Tickets are solved in maximum 2 hours, during working hours.

Training Options

Choose between Individual & Group Training Options.
With our system, the decision is yours!

Individual Training
No Minimum Size

Convenient for Workers

  • Take the course anywhere, anytime.
  • Pause and Resume whenever you need to.
  • Access from any device and browser.
  • Unlimited Exam Attempts

Recommended for small and medium companies.

4:34 min Video Explanation of How Individual Training Works

Group Training
Minimum Group Size: 6 Workers

Convenient for Employers

  • Train a large workforce at once.
  • Stop chasing each worker to complete the training.
  • Know which questions your workers fail.
  • One Exam Re-Attempt per Module.

Recommended for large companies with Video Projector and Training Room.

5:07 min Video Explanation of How Group Training Works

Transparent and predictable pricing

Our prices are tailored for growing businesses. Control your costs.

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What Is Conflict Resolution Training?

Conflict Resolution training is designed to give workers an outline of how and where they are likely to encounter disagreements when interacting with other people. The program’s aim is to teach individuals how to arrive at a peaceful consensus when divergences in opinion arise.

Although coming to an agreement benefits everybody involved, some clients or colleagues might not initially want to resolve their issue in a diplomatic way. Consequently, the course is also focused on strategies that can be used to avoid, as well as to resolve interpersonal conflicts.

Who Needs Conflict Resolution Training?

All employees who work with other people can benefit from Conflict Resolution training. However, some employees, such as those working in Education and Research, are likely to encounter an unusually high number of incidents based on animosity, competition, or mutual differences. The program is aimed at both current staff, as well as at future employees looking to improve their CV.

Employees in the following industries are more likely to require and/or benefit from the Conflict Resolution program:

  • Education and Research
  • Office Work
  • Logistics (Shipping and Warehousing)
  • Hospitality and Tourism
  • Security

Who Is Responsible for Conflict Resolution Training?

From a legal standpoint, the responsibility to ensure appropriate safety training falls on the employer. If the workers hired by a business are likely to encounter conflicts and disagreements on a daily basis, the former is then accountable for the implementation of Conflict Resolution training.

It falls upon the workers themselves to complete the required safety course(s), as well as to apply the knowledge and techniques they acquire in day-to-day work-related experiences. Many candidates choose to obtain any mandatory safety certifications, including Conflict Resolution, before they attend an interview, as this increases their odds of getting hired.

What Do You Need to Learn?

Employees who undergo Conflict Resolution training learn how to handle disputes in an efficient and constructive manner that is conductive to the growth of their work relationships. Being able to handle disagreements in a non-combative way is often a mandatory skill for those who work in Education or in Management and usually leads to professional growth and recognition.

How Long Is the Certificate Valid?

Workers who frequently manage or are part of conflicts should aim to re-take this course every 2 years. Because our social and professional lives are often amalgamated, being able to handle and resolve conflictual incidents can greatly improve one’s work experience and personal wellbeing.

What Other Courses Should I Take?

This Conflict Resolution program is often acquired together with Office Ergonomics, Workplace Harassment, and/or Lone Worker.

To access a detailed list of safety certifications required by professionals in a particular line of work, please visit our consultation page where safety courses are grouped according to specific jobs.

Other Courses you should take

Those who acquire Conflict Resolution training also consider courses in:

Same Day Certification
With eSafetyFirst, you do not have to chase instructors for your paperwork or wallet cards. With our training system, you can get the certificate in the same day or you can learn at your own pace and decide when you want to finish your training.

How Conflict Resolution Online Training Benefits You

Cheapest and most convenient

In today’s fast paced society, Conflict Resolution online courses have become the cheapest and most convenient solution to get your safety training done.

Save Time and Money

With Conflict Resolution online training, you no longer need to schedule appointments, commute to a training facility and spend hundreds to thousands of dollars on courses and materials, all because an offline training facility can’t keep up with modern solutions due to human resources.

Pause, Resume or Retake Exams

It is also significantly more convenient to opt for the Conflict Resolution online training because it gives the attendant the option to start the training at any given time and gain full control of the content. Conflict Resolution Online courses empower you with the option to pause, resume, and even retake parts of the training that you did not fully master on your first try.

Course & Certification FAQs

Learn more about eSafetyFirst courses

Is this course online?

All our courses are done online.

Some courses will also require the hands-on practice and evaluation component, in order to be compliant with your provincial worker compensation board. In this case, inside our courses (usually in the resource section), you will find the appropriate operator evaluation checklist so that your employer or supervisor can provide you with a workplace specific evaluation, as recommended by the CSA standards.

How can I buy this course?

To buy a course, all you have to do is to click the green button where it says “Buy Online Certification”.

This will add the product to the shopping bag.

If you want to buy other courses, you can then navigate the website knowing that the product is in your shopping bag, otherwise, if you are done with the browsing, you can click the Checkout button from the shopping bag and complete the checkout form.

Do I have a limited time to finish the training?

You will have 1 year to complete your training. We believe this offers plenty of time to start and finish your training.

Can I take a course from a mobile device?

Yes. Our courses are cross device compatible meaning not only you can take a course from a mobile or tablet, but you can also start the course on a device, pause and resume on a different one. The progress will be saved as you go through your training.

How can I find my certificate?

In most cases, this question is addressed to us by individuals who took the training with a different company. We, as a private company, can only store and access data of our customers. If you did your training with a different company, then you need to contact them in order to receive a copy of your certificate.

If you are a customer of eSafetyFirst.com then all you have to do is to Login to your account, from the top right corner of our website, and you can, at any time, download a copy of the certificate you received from us.

What type of payments do you accept?

At this moment we accept Visa Credit and Debit Cards as well as Mastercard Credit and Debit Cards.

My Payment was declined. What to do?

There are multiple reasons why a payment might be refused by our payment processing system.

Unfortunately, the banks are not using the appropriate response codes to notify us of the exact reason, so the only solution we have, at this moment, is to recommend you to call the bank and see exactly why the payment was declined and how you can fix that.

What am I paying for?

Our courses are structed in modules and testing sections.

When you make a purchase on eSafetyFirst you are paying for the entire course. At the end of the course you will receive a certificate which will demonstrate that you have received the theoretical training and the evaluation for that specific course.

Have more questions about Conflict Resolution?

No worries. We are here to help. You can call us on (866) 470-7740 if you have any questions.

We usually reply within the hour

$26.95
per course