Accepted across Canada.
This course provides conflict resolution training and evaluation for Canadian workplaces. It addresses workplace interactions, including the boundary between managing a disagreement and responding to workplace violence or harassment.
Your Conflict Resolution certificate is recognized by employers across Canada as proof of training.
This certificate is accepted and recognized in:
- Alberta
- British Columbia
- Manitoba
- New Brunswick
- Yukon
- Nova Scotia
- Ontario
- Prince Edward Island
- Quebec
- Saskatchewan
- Northwest Territories
- Nunavut
- Newfoundland & Labrador
What does the law require?
Understand how conflict resolution training relates to workplace health and safety requirements.
A look inside the course.
Course modules, tests and the steps to your certificate.
Complete online.
- 2 short modules
- 40 mins total
- Available in English and French
- 1
Course Overview
20 min
In this module you will learn why conflict resolution training is important, how to manage conflict, the 5 types of behavioural approaches and how and when to use each one of them.
Test for module 1
- 2
Managing Conflict
20 min
This module teaches practical techniques to handle difficult client interactions, protect your well-being, and stay professional, while also outlining when you can legally end an interaction and how to report workplace violence or harassment.
Test for module 2
Certificate is ready
- Instant
- PDF certificate
Download your PDF certificate as soon as you pass the course assessment.
Your eSafetyFirst Conflict Resolution certificate is valid for two years.
From purchase to certificate in 3 steps.
No software installation is required. Use your phone, tablet or computer.
Pay securely
Pay by credit card, debit card or PayPal.
Take the course
Complete the course material and the tests required for your course.
Download your certificate
Download your PDF certificate to print it or share it with your employer. A physical wallet card is also available.
Rated 4.7/5
by our students.
from 26 students who completed this course
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Quiz was way too easy, program was extremely rudimentary and could be improved by making it more difficult and intricate
Ben G
Excellent to learn...
Ruben C
.
Daniel F
It was pleasure and knowledgeable to take up this course, highly recommended and i learned lot of stuff which will sure help me in the job.
Kausar K
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