Topic: Certificate of completion

I cannot open the certificate. What can I do?

The certificate is provided to you upon course completion in PDF format. Therefore, you should download and install Adobe Acrobat Reader to open PDF files and print your certificate information if you have an older operating system that does not include software compatible with opening PDF files.

Why does my certificate have this expiration date?

Most courses will have a specific expiration date provided by the standard of training used. This expiration date is usually three years.

Some programs can have an expiration date that differs from province to province or company size/registration status.
Due to this specific reason, on some of our courses, you will see an “Expiration Date” that can be different than what your provincial legislation stipulates.

While our system will personalize expiration dates based on the customer’s province, you may notice a discrepancy between local legislation and expiration dates mentioned on your wallet cards.
In such cases, according to the legislation, you do not need to renew your program on the date mentioned on our certificates/wallet cards.

How can I find my certificate?

In most cases, this question is addressed to us by individuals who took their training with a different company. As a private company, we can only store and access our customers’ data. Therefore, if you did your training with another company, you need to contact them to receive a copy of your certificate.

If you are a customer of eSafetyFirst.com, then all you have to do is to Login to your account, and you can, at any time, download a copy of the certificate you received from us.

X. did not accept my certificate. Why is that?

Problem #1: Missing Hands-on Practice and Evaluation.

While for some courses, the Standards will require only theoretical training and evaluation, specific courses also require hands-on practice and evaluation (which is provided by the employer/supervisor or by a competent person based on the job-specific tasks).

Our presentation will provide the hands-on evaluation checklist from the appropriate CSA Standards for these courses that require additional training. Still, theoretical training shall not be considered a substitute for hands-on practice.

Problem #2: Fall Protection in Newfoundland and Ontario.

Ontario employees should note that contractors and any construction-related work require the regional “Working at Heights” (WAH) certification (Classroom Course).

Newfoundland and Labrador employees must undergo a minimum 2-day WorkplaceNL – approved “hands-on” training course.

This offline training course falls under different legislation and needs approval from the Ministry of Labour (MOL), and our services do not include this type of training.

We make every effort to restrict access to this product page from individuals in these two provinces or inform these customers about the legislation, ensuring their purchase is suitable to their needs. Still, it is ultimately the customer’s responsibility to ensure they buy what they need.

Problem #3: First Aid & Food Handler Certifications.

As mentioned on the product page and inside the course content, these two training programs are for informational purposes only and will not meet workplace and government certification requirements. These programs are developed to provide the customer with basic theoretical training and evaluation and offer information on provincial legislation and various requirements from one province to another.

If you need a level 2 or level 3 type of First Aid Training, we recommend working with Red Cross Canada. 

If you wish to obtain a Food Handler Certification, we recommend working with FoodSafety.ca. 

Problem #4: Defensive Driving Certification.

Our Defensive Driving course is developed in relationship with OHS Act & Regulations as a safety awareness course. It is a program addressed to employees that drive a vehicle as a part of their job. Our systems allow employers to implement such a program within their workplace.

Some of our clients also use this training course for insurance cost reduction.

This course will not help you with the 3 Demerit Points or taking the N off your Driver’s License. That type of Defensive Driving course has a different structure, content, and testing section, and another government body legislates it because it serves another purpose.
If you are looking for a 3 Demerit Points Reduction program, please visit the Registry of Motors & Vehicles in your province because they will have a list of approved trainers specifically for that purpose.

What can I do if I have the wrong name on the certificate?

When a course is purchased, there are two options next to the course name:
i) “Start Course”, which will begin the presentation under the name set in the checkout process.
ii) “Train Someone Else”, which in return will ask the user to enter these details: first name, last name and (optionally) email address of the worker who is supposed to be assigned the course.

If the customer who paid for the program doesn’t need the training and, respectively, the certificate, the customer would have to click on the “Train someone else” option and complete the required information.

This information is provided to the customer in various ways, from videos, the FAQ section in the user dashboard, the welcome email, and the notification box from User Dashboard. It’s also very intuitive to see how it works from the text displayed on the buttons.

Each certificate is issued based on a record of training (progress within the training material and testing results).

If you are not paying attention to any of these instruction methods and proceed to finalize the course under the wrong name, we can not accommodate a name change on the certificate.

If the name change requested is a spelling mistake, for example: Changing Sam Dubroki to Sam Dubrovski, then our support team will be able to accommodate such requests.

How can I obtain a certificate?

As the name suggests, a certificate of completion is issued upon course completion.

A course is structured into Learning Sections and Testing Sections.

To obtain a certificate, the customer or the person invited to take the program must progress through all the required learning sections and score a minimum of 80% in the testing sections to go further into the program.

At the end of the program, a certificate will become available to download and print. Our system will also send an email with a copy of the certificate to the customer.

How can I verify a certificate's validity?

Any certificate issued by eSafetyFirst Canada’s Learning Machine System comes with a unique certificate ID number mentioned on the electronic and physical copies.

This certificate number can be entered on our: Verify Certification Page, displaying relevant user information from our database.

Suppose your certificate has been obtained or issued by a different company. In that case, you will have to contact them to confirm the validity of the said document, as private companies do not share information between each other.