How can I verify a certificate's validity?

Any certificate issued by eSafetyFirst Canada’s Learning Machine System comes with a unique certificate ID number mentioned on the electronic and physical copies.

This certificate number can be entered on our Verify Certification Page, which displays relevant user information from our database.

Suppose your certificate has been obtained or issued by a different company. In that case, you will have to contact them to confirm the document’s validity, as private companies do not share information with each other.

Preview of eSafetyFirst's 'Verify Training Certification' page, prompting users to enter the unique certificate ID number for validation.

How can I obtain a certificate?

As the name suggests, a certificate of completion is issued upon course completion.

A course is structured into Learning Sections and Testing Sections.

To obtain a certificate, the customer or the person invited to take the program must progress through all the required learning sections and score a minimum of 80% in the testing sections to go further into the program.

At the end of the program, a certificate will become available to download and print. Our system will also send an email with a copy of the certificate to the customer.

Banner showcasing a worker's earned certificate with options to 'Download Certificate' or 'Order a Plastic Card

What can I do if I have the wrong name on the certificate?

When a course is purchased, there are two options following the course name:
i) “Start Course”, which will begin the presentation under the name set in the checkout process.
ii) “Train Someone Else”, which in return will ask the user to enter these details: first name, last name and (optionally) email address of the worker who is supposed to be assigned the course.

Platform preview highlighting the 'Train Someone Else' and 'Start Course' buttons for correct name assignment on certificates.

If the customer who paid for the program doesn’t need the training and, respectively, the certificate, the customer would have to click on the “Train someone else” option and complete the required information.

This information is provided to the customer in various ways, from videos, the FAQ section in the user dashboard, the welcome email, and the notification box from the User Dashboard. It’s also very intuitive to see how it works from the text displayed on the buttons.

Each certificate is issued based on a record of training (progress within the training material and testing results).

If you are not paying attention to these instruction methods and proceed to finalize the course under the wrong name, we can not accommodate a name change on the certificate.

If the name change requested is a spelling mistake, for example, Changing Sam Dubroki to Sam Dubrovski, our support team can accommodate such requests.

X. did not accept my certificate. Why is that?

Problem #1: Missing Hands-on Practice and Evaluation.

While for some courses, the Standards will require only theoretical training and evaluation, specific courses also require hands-on practice and evaluation (provided by the employer/supervisor or by a competent person based on the job-specific tasks).

Our presentation will provide the hands-on evaluation checklist from the appropriate CSA Standards for these courses that require additional training. Still, theoretical training shall not be considered a substitute for hands-on practice.

Problem #2: Fall Protection in Newfoundland and Ontario.

Ontario employees should note that contractors and any construction-related work require the regional “Working at Heights” (WAH) certification (Classroom Course).

Newfoundland and Labrador employees must undergo a minimum 2-day WorkplaceNL–approved “hands-on” training course.

This offline training course falls under different legislation and needs approval from the Ministry of Labour (MOL), and our services do not include this type of training.

We make every effort to restrict access to this product page from individuals in these two provinces or inform these customers about the legislation, ensuring their purchase suits their needs. Still, it is ultimately the customer’s responsibility to ensure they buy what they need.

Problem #3: First Aid & Food Handler Certifications.

As mentioned on the product page and inside the course content, these two training programs are for informational purposes only and will not meet workplace and government certification requirements. These programs are developed to provide the customer with basic theoretical training and evaluation and offer information on provincial legislation and various requirements from one province to another.

We recommend working with Red Cross Canada if you need a level 2 or level 3 type of First Aid Training. 

If you wish to obtain a Food Handler Certification, we recommend working with

Problem #4: Defensive Driving Certification.

Our Defensive Driving course is developed in relationship with the OHS Act & Regulations as a safety awareness course. It is a program addressed to employees who drive a vehicle as a part of their job. Our systems allow employers to implement such a program within their workplace.

Some of our clients also use this training course for insurance cost reduction.

This course will not help you with the 3 Demerit Points or taking the N off your Driver’s License. That type of Defensive Driving course has a different structure, content, and testing section, and another government body legislates it because it serves another purpose.
If you are looking for a 3 Demerit Points Reduction program, please visit your province’s Registry of Motors & Vehicles. They will have a list of approved trainers specifically for that purpose.

How can I find my certificate?

In most cases, this question is addressed to us by individuals who took their training with a different company. As a private company, we can only store and access our customers’ data. Therefore, if you did your training with another company, you must contact them to receive a copy of your certificate.

If you are a customer of, all you have to do is to Login to your account, and you can, at any time, download a copy of the certificate you received from us.

User panel screenshot showing the 'Download Certificate' button for eSafetyFirst customers.

I cannot open the certificate. What can I do?

The certificate is provided to you upon course completion in PDF format. Therefore, you should download and install Adobe Acrobat Reader to open PDF files and print your certificate information if you have an older operating system that does not include software compatible with opening PDF files.

Download Adobe Acrobat Reader banner for opening PDF certificates upon course completion.

Always Here to Support

We understand that diving into safety courses can sometimes be overwhelming. If you have any questions, concerns, or need recommendations, our support team is here to help. Reach out to us anytime, and we'll ensure your safety training journey is smooth and beneficial.


Certificate of completion
Employer/Corporate Sales
User Control Panel
Wallet Cards