FAQ Topic: Employer/Corporate Sales - eSafety First Canada
Getting Started on eSafetyFirst
How to Get Started
Don’t worry about making any mistakes — the process is designed to be quick and stress-free. Follow these 3 simple steps:
✅ Step 1: Add the Course to Your Cart
Click the Add to cart button next to the course you need.
✅ Step 2: Finalise Your Checkout
Fill out your profile details and complete the payment to gain access to your training.
✅ Step 3: Start Training & Get Certified
Begin the course at your own pace. Once completed, download and print your certificate right away.
Can I import your courses into our LMS?
Yes — through Course Licensing. Details are on the dedicated page: https://esafetyfirst.com/training-options/
The function has a minimum requirement: at least 20 available credits for the targeted course. Once you meet it, a step-by-step process in your account creates your SCORM export file and sets how many individuals you wish to train this way. Your account shows how many credits remain in the dispatch, and you can add or remove seats as you wish.
Invited workers appear in the Manage Users tab of your User Panel, and you can download their certificates from there whenever you wish.
What can I do if my workers don't receive their invitations by email?
The login details go to two places: we email the invited worker, and we also send the details to the administrator’s email address (the account that made the purchase) — so at least one of the parties has them.
On the technical side we do everything possible to make delivery succeed: dedicated servers, HTML and plain-text emails, appropriate header tags, unsubscribe options. Even so, an email client with heavily customized security settings can delay a message or send it to the spam folder.
If neither the worker nor the administrator received the details: open “Manage Users” in the administrator account, Un-Enroll the worker, and invite them again. Alternatively, use the “Send Reminder” option.
Can I customize the course?
Yes, for customers with a significant purchase history on our platform: we can brand or customize course content on request.
To protect the quality of the presentation and keep every change within the legislation, this is not self-serve — you will not receive the material in an editable format, and all changes go through our editorial department for approval.
To request changes, write to contact@esafetyfirst.com.
I made a spelling mistake when I invited one of my workers. How can I fix it?
If the worker has not started the course: open your account’s “Manage Users” tab, click “Un-Enroll” next to the person — the course credit is reimbursed — and reinvite them with the correct spelling using “Invite Users”.
If they have already started the course, write to contact@esafetyfirst.com and we will make the required changes.
Can all my workers take the training from the same computer?
Yes — just log out after each session so the next worker can log in with their own details.
To log out: click “My Account” in the top right corner of the website, then click the “Log out” button in the left-side menu of your user control panel.
Is there a cost difference between the three training options?
No. Individual Training, Group Training and SCORM Dispatch draw on the same course credits, so the cost does not change with the option you choose. The difference is in how the training is delivered — pick whichever best fits your company’s setup and needs.
Can I use the same email address to invite all my workers?
Yes. The email field in an invitation is optional: if you do not know the address of everyone you are inviting — or they do not have one — you can assign your own email address to all your employees.
You can also mix and match: some invitations with unique email addresses, some without any.
Do I have to assign the courses right after purchasing them?
No — course credits do not expire.
If you pay for 30 courses and end up using only 20, the remaining 10 credits stay in your account until you use them, with no expiration date.
How can I invite someone to take the course?
eSafetyFirst offers three training options — Individual Training, Group Training, and SCORM Dispatch — designed for different company sizes, training environments and delivery preferences.
Review the methods, and watch the “How it works” videos, on our Training Options page to see which fits best. You can also mix and match options depending on your setup.
What discounts can I benefit from?
Most courses on our platform use six volume price bands:
- 1 course
- 2 to 5 courses
- 6 to 9 courses
- 10 to 49 courses
- 50 to 99 courses
- 100+ courses
The bigger the band, the lower the per-course price — the current prices are shown on each course page.
Corporate and returning customers may also benefit from additional discounts through our custom offering system. These deals are arranged per customer and depend on the number of courses purchased.
Our pricing model is built on years of data from the safety training industry and continuous improvement of our platform.