FAQ Topic: User Control Panel - eSafety First Canada

If your account has group leader access and your training group still has unused credits, we monitor account activity to keep things secure and up to date.

• If you haven’t logged in for 10 months, we’ll flag your account as Inactive and send you an email letting you know.
• You’ll have 2 more months to log back in — doing so at any point cancels the flag and keeps your account and credits safe.
• If you still haven’t logged in after that (12 months of inactivity in total), your account and any remaining credits will be permanently deleted.

This only applies if none of your invited users (sub-accounts) have logged in during the same period — if they have, your group is still considered active.

Your account is removed automatically when it ends up holding nothing — no credit and no certificate. We do this so employer accounts stay clean and credits are never spent on inactive accounts.

Three timers govern how things leave an account:

1. An expired certificate that is not renewed within three months is removed from the account.

If your account emptied this way, you can create a new account during checkout the next time you purchase with eSafetyFirst.

2. An employer invite that is not started within six months of the invitation returns its credit to the employer. This keeps the employer’s user-management report clear and concise.

If your account was removed for this reason, you can ask your employer to invite you again.

3. A course started but not finished within a year of the invitation date is closed out the same way, to keep the employer’s reporting up to date.

If your account was removed for this reason, you can ask your employer to invite you again.

An account that still holds anything — another valid certificate, an unused credit — stays active. Only an emptied account is removed.

If you have any further questions or concerns, contact our support department.

Generally, no.

An account name is a unique identifier, and certificates are issued from that account’s training record — progress through the material and testing results. Changing the name on the account and its certifications would attach a training history to a person who never took the training, so we cannot simply do it.

We do make exceptions case by case — mostly for company accounts, where the safety coordinator who managed the account has left the company and someone else needs to take it over.

Beyond system messages — order confirmations, user invitations, password resets — we do not send marketing email. We respect your privacy and keep notifications to a minimum.

To trim even those, open your user panel and click the “Account Settings” tab. Under notifications, choose which communications stay active and which are disabled.

Open your user panel and go to the Account Settings tab.

There you will find the “Delete Account” option, which removes your account from our system.

Two causes cover most login problems:

i) A wrong username/password combination. The form checks each field and tells you where the problem is.

ii) An account from a different company. Accounts from other training companies do not work on eSafetyFirst — if you trained with another provider, log in on their website instead.

Forgot your password? Reset it at this LINK.

Already logged in and want to change it? Use the “Change Password” button under the Account Info tab in your user panel.

A customer account is created during checkout, where you set an email and password along with your billing details.

If you purchase courses for your employees, you do not need to create an account for each of them. After purchase, two options appear next to the course name:

i) “Start Course” — begins the presentation under the name set at checkout.

ii) “Train Someone Else” — asks for the first name, last name and (optionally) email address of the worker who should be assigned the course.

If you bought the program for someone else, click “Train Someone Else” and fill in their details.

Log in first — the “Login” button is in the top right corner of the website.

Once you are in, your user dashboard lists every course available to you, whether you purchased it or someone assigned it to you. Press “Start Course” to begin your training.