Onboarding Support
When choosing the appropriate safety training company to work with, support services are a critical factor that is usually overlooked in the decision-making process.
While our system is easy to use and offers guides at all steps of the process, there will always be employees that may have questions or need clarification on how specific parts work.
Whenever such a situation arises, employees must receive answers quickly and accordingly. Likewise, the employer/supervisor that implements the safety training program mustn’t be wasting their time answering questions about the system.
Understanding the problem, eSafetyFirst has implemented multiple levels of support ranging from extensive FAQ sections up to dedicated customer service.
Ongoing Support for Existing Customers
Step-by-step process
Guided Experience
Any action taken within our system comes with instructions and tutorials in various forms, including videos, gifs or text instructions.
Extensive Resources
Extensive FAQ
Over the years, we have compiled a list of the most frequently asked questions, making it easy for new and existing customers to find answers to these most common questions quickly.
Online support
In-page automated support systems
The automated chat service can quickly answer questions specific to a particular page/product.
Dedicated Support
Contact Support Representatives
Existing customers will be assigned a dedicated customer representative and a toll-free number they can call to receive real-time support.
24/7 Email Support
You can email us using our contact form to receive personalized advice and custom solutions whenever your question is outside the most frequently asked question list.
Scheduled Phone Calls
Business owners can schedule calls with our sales representatives and discuss their safety training needs.