Please be informed that all purchases made through our website are considered final.
By accepting our Terms and Conditions during checkout, you acknowledge and agree to these conditions.
However, we do offer refunds for the following cases:
- In the event that you experience technical issues with our website, platform, or LMS that prevent you from accessing your purchase, we will provide a full refund after reasonable troubleshooting.
- If you received a product that differs from what was advertised on our website, we will offer a full refund.
- If you purchased a different quantity than what you intended, you may request a refund. However, we ask that you refrain from attempting to exploit our refund system.
(*) Please take note that we reserve the right to deny your refund claims if you are found to be abusing our refund system by purchasing incorrect quantities.
We regret to inform you that refunds will not be granted in the following cases:
- If you change your mind and no longer require or desire the course.
- If the course does not meet your expectations.
- If you lack sufficient expertise to take the course.
- If your employer/union requires a different type of training.
In order to process a refund, we require the following information::
- Your Transaction ID.
- Your personal identification details, including your First Name, Last Name, and Email Address, must match the details in the contact form. Please be advised that refund requests can only be made by the customer.
- A valid reason, as described above.
All refunds will be processed via the original payment method. Please note that upon processing of the refund, you will no longer have access to the services. Additionally, if you have no other pre-existing certificates, your account will be permanently deleted from our system.
If you need to request a refund, please contact us via email at contact@esafetyfirst.com.