# Need some help?

## Choose a category to get started

[Certificate of completion](/faq-topic/certificate-of-completion/)[Course](/faq-topic/course/)[Employer/Corporate Sales](/faq-topic/employer-corporate-sales/)[Invoice](/faq-topic/invoice/)[Partnership](/faq-topic/partnership/)[Payments](/faq-topic/payments/)[User Control Panel](/faq-topic/user-control-panel/)[Wallet Cards](/faq-topic/wallet-cards/)

## Choose a topic to get started

- [Certificate of completion](/faq-topic/certificate-of-completion/) [I cannot open the certificate. What can I do?](/faq-topic/certificate-of-completion/#i-cannot-open-the-certificate-what-can-i-do) [Why does my certificate have this expiration date?](/faq-topic/certificate-of-completion/#why-do-i-have-one-year-next-recommended-training-date) [How can I find my certificate?](/faq-topic/certificate-of-completion/#how-can-i-find-my-certificate) [X. did not accept my certificate. Why is that?](/faq-topic/certificate-of-completion/#my-certificate-was-not-accepted-by-x-why-is-that) [What can I do if I have the wrong name on the certificate?](/faq-topic/certificate-of-completion/#what-can-i-do-if-i-have-the-wrong-name-on-the-certificate) [Show all](/faq-topic/certificate-of-completion/)
- [Course](/faq-topic/course/) [Are eSafetyFirst courses recognized in the industry?](/faq-topic/course/#are-esafetyfirst-courses-recognized-in-the-industry) [How long does it take to complete a course?](/faq-topic/course/#how-long-does-it-take-to-complete-a-course) [Is there a time limit to complete a course?](/faq-topic/course/#do-i-have-a-limited-time-to-finish-the-training) [Will my progress be saved if I disconnect/log out midsession?](/faq-topic/course/#if-i-disconnect-log-out-midsession-will-my-progress-be-saved) [Can I take a course from a mobile device?](/faq-topic/course/#can-i-take-a-course-from-a-mobile-device) [Show all](/faq-topic/course/)
- [Employer/Corporate Sales](/faq-topic/employer-corporate-sales/) [What discounts can I benefit from?](/faq-topic/employer-corporate-sales/#what-discounts-can-i-benefit-from) [How can I invite someone to take the course?](/faq-topic/employer-corporate-sales/#how-can-i-invite-someone-to-take-the-course) [Do I have to assign the courses right after purchasing them?](/faq-topic/employer-corporate-sales/#what-can-i-do-if-i-do-not-know-the-quantities-needed-for-each-course) [Can I use the same email address to invite all my workers?](/faq-topic/employer-corporate-sales/#can-i-use-the-same-email-address-to-invite-all-my-workers) [Is there a cost difference between the three training options?](/faq-topic/employer-corporate-sales/#can-i-invite-someone-that-does-not-have-an-email-address) [Show all](/faq-topic/employer-corporate-sales/)
- [Invoice](/faq-topic/invoice/) [Will I receive a receipt for my transaction?](/faq-topic/invoice/#will-i-receive-a-receipt-for-my-transaction) [Why do I have to pay Canadian taxes if located in another country?](/faq-topic/invoice/#where-can-i-find-my-invoice) [Can the receipt be in my name even if I am not the one taking the course?](/faq-topic/invoice/#can-the-receipt-be-in-my-name-even-if-i-am-not-the-one-taking-the-course) [Where can I find more information about your company?](/faq-topic/invoice/#where-can-i-find-more-information-about-your-company)
- [Partnership](/faq-topic/partnership/) [Do you provide train-the-trainer programs?](/faq-topic/partnership/#do-you-provide-train-the-trainer-courses) [Is eSafetyFirst interested in any partnership programs?](/faq-topic/partnership/#is-esafetyfirst-interested-in-any-partnership-programs) [Do you offer any career opportunities?](/faq-topic/partnership/#do-you-offer-jobs) [Do you offer affiliate or reseller solutions?](/faq-topic/partnership/#do-you-offer-affiliate-or-reseller-solutions) [Can I sell my courses through your platform?](/faq-topic/partnership/#can-i-sell-my-courses-through-your-platform)
- [Payments](/faq-topic/payments/) [My payment has been declined. What can I do?](/faq-topic/payments/#my-payment-has-been-declined-what-can-i-do) [What payment options are available?](/faq-topic/payments/#what-type-of-payment-options-are-available) [Is it safe to Pay Online?](/faq-topic/payments/#is-it-safe-to-pay-online) [Does the billing profile information have to match the card details?](/faq-topic/payments/#does-the-billing-profile-information-have-to-match-the-card-details) [What is the customer entitled to after the payment is processed?](/faq-topic/payments/#what-is-the-customer-entitled-to-after-the-payment-is-processed) [Show all](/faq-topic/payments/)
- [User Control Panel](/faq-topic/user-control-panel/) [How can I start the course?](/faq-topic/user-control-panel/#how-can-i-start-the-course) [How can I create an account on eSafeteyFirst?](/faq-topic/user-control-panel/#how-can-i-create-an-account-on-esafeteyfirst) [How can I change/reset my password?](/faq-topic/user-control-panel/#how-can-i-change-reset-my-password) [Why am I unable to login into my account?](/faq-topic/user-control-panel/#how-can-i-login-on-esafetyfirst) [How can I close my account on eSafetyFirst?](/faq-topic/user-control-panel/#how-can-i-close-my-account-on-esafetyfirst) [Show all](/faq-topic/user-control-panel/)
- [Wallet Cards](/faq-topic/wallet-cards/) [Is a wallet card required, or is it optional?](/faq-topic/wallet-cards/#is-a-wallet-card-required-or-is-it-optional) [What can I do if I haven't received my wallet card?](/faq-topic/wallet-cards/#what-can-i-do-if-i-havent-received-my-wallet-card)

HTML version: https://esafetyfirst.com/frequent-questions/