My Payment was Declined. What to do?

There are multiple reasons why a payment might be refused by our payment processing system. Below you will find a list of common problems, sorted by frequency:

Problem 1:
Unknown Reason, Code: “Do Not Honor” – This means your bank is refusing the transaction. This can be due to any reason ranging from a certain daily limit of transactions/value imposed by your bank to insufficient funds or having an expired card. In this case, the bank is not providing us with a reason for declining your card, but something is wrong with it.

Solution:
If this happens, you need to contact the bank to see what the problem is or use a different card.

Problem 2:
“Invalid CVC” – This means you have entered the 3 digits from the back of the card incorrectly. If this happens, we will block that card and won’t allow further payments from it.

Solution:
Make sure you type in all the information correctly, as they appear on the card.

Problem 3:
“Insufficient Funds” – This means you do not have enough funds in your bank account or your credit limit was reached.

Solution:
Use a different card or make sure you have enough funds available and then try again.

Problem 4:
“High Risk Level” – This means the card you are using had an unusual large amount of failed transactions within the past 7 days and we won’t allow any payments from it.

Solution:
Use a different card or try again in 7 days.