Frequently Asked Questions

1. My Payment is Declined. What to do?

There are multiple reasons why a payment might be refused by our payment processing system. Below you will find a list of common problems, sorted by frequency:

Problem 1: “Do Not Honor” – This means your bank is refusing the transaction. This can be due to a certain daily limit of transactions/value imposed by your bank. For example, if you have an unusual increase in transactions in that day, the bank might refuse your payment due to suspicions of fraudulent activity.

Solution: If this happens, you need to contact the bank to allow the transaction to go through or use a different card.

Problem 2: “Invalid CVC” – This means you have entered the 3 digits from the back of the card incorrectly. If this happens, we will block that card and woun’t allow further payments from it.

Solution: Make sure you type in all the information correctly, as they appear on the card.

Problem 3: “Insufficient Funds” – This means you do not have enough funds in your bank account or your credit limit was reached.

Solution: Use a different card or make sure you have enough funds available and then try again.

Problem 4: “High Risk Level” – This means the card you are using had an unusual large amount of failed transactions within the past 7 days and we woun’t allow any payments from it.

Solution: Use a different card or try again in 7 days.

2. What type of payments do you accept?

We accept debit and credit card payments as well as prepaid cards from: Visa, Mastercard and Maestro.

3. Is it safe to Pay Online?

To ensure the complete safety of your financial information, we work exclusively with Stripe, the leading global solution in terms of card payments. All of your sensitive information and the payment itself is routed through their 256-bit encrypted secure page(s). At no point throughout this process do we have access to your credit information, nor do we store any payment details.

You can find our PCI compliance certificate HERE.
You can find our SecurityMetrics certificate HERE.

4. I have made a purchase but I don’t see my course.

The most frequent answer in such cases is that your payment didn’t go through. This can happen due to multiple reasons but the most common one is invalid or missing details.

5. Are all eSafetyFirst courses online?

All our courses are available online 24/7. The training materials are also accessible on mobile and tablets with an internet connection. If you encounter issues viewing the course presentation, please make sure you have the latest Java and Adobe Flash Player installed on your computer.

6. Are eSafetyFirst courses recognized in the industry?

All our courses have been developed by trained professionals in order to provide you or your employees with the necessary knowledge in safe environments. These courses are developed to meet and exceed the OHS Standards, therefore, they are recognized across entire Canada.

7. I want to train more than one person. Do you offer discounts?

Absolutely! The discount information is available on each of our course pages. We also offer discounts for bundles (Example: WHMIS + TDG). If you would like to talk directly to a sales representative please contact us at our toll-free number: 1 (866) 470-7740 or email address: contact@esafetyfirst.com

8. I need to start work tomorrow. How does the Same-Day Certification work?

Courses can take anywhere from 45 minutes to 2 hours. The certification you receive after finishing your course is valid and can be printed right away, from your computer or any computer connected to the internet.

9. How long does it take to complete a course?

Depending on the course, they can take anywhere from 45 minutes to 2 hours to complete.

10. When do I have to renew my certificate?

Most safety courses do not have an expiration date but do have a recommended renewal of 1 year, while other courses have an expiration of 3 years (Such as TDG). However, if you have changed your employer after receiving your certificate, you might be required to take the training again, for your new employer.

11. How are the certificates obtained?

Each training course is structured in modules. After each module, you will be given a test on which you will have to score 80% or higher before getting access to the next module. Our modules have been designed to make sure you retain all the information required but you are able to make multiple attempts if you have failed on your first try. Make sure you submit all the questions to be marked after answering them.

12. Can I purchase training if I use someone else credit card?

Absolutely. The name on the card doesn’t have to be the same as the individual taking the course.

13. I have obtained a TDG Certificate but under «Training Details» how come some boxes don’t have «X»s in them?

There are parts that are intentionally not marked with «X»s because these parts of the TDG training certificate is up to the employer to provide the onside/hands training and fill the «X»s for the remaining blanks and sign your certificate. Please consult with them for further information.

14. Is it hard to obtain a course certification?

Absolutely not! Our courses have been designed to make sure you retain all the information required to pass the exam. In comparison to on-site training, you also have the benefit to take the exam test as many times as you need.