Onboarding Support

When choosing the appropriate safety training company to work with, support services are a critical factor that is usually overlooked in the decision-making process.

While our system is easy to use and offers guides at all steps of the process, there will always be employees that may have questions or need clarification on how specific parts work.

Whenever such a situation arises, employees must receive answers quickly and accordingly. Likewise, the employer/supervisor that implements the safety training program mustn’t be wasting their time answering questions about the system.

Understanding the problem, eSafetyFirst has implemented multiple levels of support ranging from extensive FAQ sections up to dedicated customer service.

Comparison chart highlighting eSafetyFirst solutions like easy purchase, instant course invitation, easy certificate download, and 24/7 support versus competitor's challenges
Comparison chart highlighting eSafetyFirst solutions like easy purchase, instant course invitation, easy certificate download, and 24/7 support versus competitor's challenges

Ongoing Support for Existing Customers

User dashboard highlighting guided next steps, animated instructions, narrated videos, and step-by-step process for a comprehensive user experience
Step-by-step process

Guided Experience

Any action taken within our system comes with instructions and tutorials in various forms, including videos, gifs or text instructions.
Extensive Resources

Extensive FAQ

Over the years, we have compiled a list of the most frequently asked questions, making it easy for new and existing customers to find answers to these most common questions quickly.
Online support

In-page automated support systems

The automated chat service can quickly answer questions specific to a particular page/product.
Dedicated Support

Contact Support Representatives

Existing customers will be assigned a dedicated customer representative and a toll-free number they can call to receive real-time support.
eSafetyFirst - Support system

Scheduled Phone Calls

Business owners can schedule calls with our sales representatives and discuss their safety training needs.